- Refund Policy:
We do not offer refunds on derma product purchases, except in cases where the product is defective or damaged upon receipt. If you believe you have received a defective or damaged product, please contact our customer support team within [number of days, e.g., 7 days] of receiving the product, and we will assist you in resolving the issue.
- Cancellation Policy:
Once an order is placed and payment is confirmed, cancellations are not allowed. Please review your order carefully before completing the purchase.
- Defective or Damaged Products:
If you receive a defective or damaged product, please contact us immediately at [13 67 67 57] with supporting evidence such as clear photos of the damaged or defective item and its packaging. We will work to replace the item or provide a refund as appropriate.
- Product Return Process:
If a return is authorized for defective or damaged products, we will provide instructions on how to return the item. Returns must be initiated within [number of days, e.g., 14 days] of receiving the product. If there is no damage in the product the return is not allowed.
- Unclaimed Packages:
If a customer fails to claim a package or provide accurate shipping information, resulting in the package being returned to us, we will not issue a refund. Customers may be responsible for additional shipping fees to resend the package.
- Contact Us:
If you have any questions or concerns regarding our refund and cancellation policy, please contact our customer support team at [13 67 67 57].
- Changes to the Policy:
We reserve the right to make changes to this refund and cancellation policy without prior notice. Any changes will be effective immediately upon posting on our website.
